Refund Policy

Last Updated: July 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which stearrheabd (hereinafter referred to as "we," "us," or "our") will process refund requests for services provided through our website, stearrheabd.info. This policy is designed to ensure clarity and fairness for our users while providing maximum legal protection for our business in compliance with applicable laws in Lithuania (LT).

Scope and Applicability

This Refund Policy applies to all users of our services offered through stearrheabd.info. By accessing or using our services, you agree to be bound by this policy. If you do not agree with any part of this policy, you must not use our services.

Definitions

  • Service(s): Refers to the software-as-a-service (SaaS) products and any related services provided by Domain.
  • User: Any individual or entity that accesses or uses our services.
  • Refund Request: A formal request made by a user for a refund of fees paid for our services.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the service is not delivered as described in our service agreement.
  • If the user experiences technical issues that prevent the use of the service, and such issues are not resolved within a reasonable timeframe.
  • If the user cancels their subscription within the first 14 days of the initial payment, provided that no services have been utilized.

2. Refund Process

To initiate a refund request, users must:

  1. Contact our customer support team at [email protected] within the eligibility period.
  2. Provide the necessary details regarding the reason for the refund request.
  3. Submit any relevant documentation that supports the refund request.

Refund requests will be reviewed within 14 business days of receipt. Users will be notified via email regarding the outcome of their request.

3. Refund Method

Approved refunds will be processed using the original payment method used for the transaction. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Comply with the terms and conditions set forth in this policy.

Limitations and Disclaimers

We reserve the right to deny refund requests that do not comply with the eligibility criteria outlined in this policy. Additionally, we are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to loss of profits or data.

Data Protection/Security

We are committed to protecting your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information on how we handle your personal data, please refer to our Privacy Policy.

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: stearrheabd
  • Phone: +37062193248
  • Email: [email protected]
  • Address: Business Center, Central District, Floor 16, Office 71, Lithuania

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Lithuania. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Lithuania.